Creating events
1 article
Tickety Help Centre
How can we help?
Practical guidance for New Zealand event organisers and ticket buyers.
Browse the topics below or visit the FAQ for quick answers.
Tickets
1 article
Payments and fees
1 article
Refunds
1 article
Managing events
1 article
Attending events
1 article
Check-in
1 article
Account and privacy
1 article
Popular guidance
Help articles
Creating events · Organisers
Create and publish an event
Set up an event page, add tickets, review fees, and publish your event on Tickety.
Tickets · Organisers
Add and manage ticket types
Create paid or free ticket types and control price, quantity, and sales dates.
Payments and fees · Everyone
Understand Tickety fees
Learn how platform and payment-processing fees appear during event setup and checkout.
Refunds · Ticket buyers
Request a refund
How ticket buyers can request a refund and what information to provide.
Managing events · Organisers
Cancel or postpone an event
Important steps for organisers when an event cannot proceed as advertised.
Attending events · Ticket buyers
Find and use your ticket
Locate your QR ticket and prepare it for event entry.
Check-in · Organisers
Scan tickets at the door
Use the Tickety scanner to validate tickets and manage entry.
Account and privacy · Organisers
Privacy and personal information
How organisers should handle buyer and attendee information.
Still need help?
Contact Tickety support and include the event name, order email, and a clear description of the issue.
Contact support