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Managing events · Organisers

Cancel or postpone an event

Important steps for organisers when an event cannot proceed as advertised.

Act promptly

  1. 1Update the event status and stop further sales.
  2. 2Notify affected ticket buyers using accurate and clear information.
  3. 3Explain whether the event is cancelled, postponed, or rescheduled.
  4. 4Review refund obligations and submit refund requests where required.
  5. 5Keep Tickety informed if assistance is needed.

Do not mislead buyers

Event descriptions, dates, locations, performers, inclusions, and refund information must remain accurate. Material changes should be communicated promptly.